Refund and return policy
At Kevaro, we want you to be completely satisfied with your purchase. If that is not the case, we offer a clear and fair return and refund process.
1. Return Window
You have the right to return your order within 30 days of receiving your item.
2. Return Conditions
We accept returns for both:
Unused items
Slightly used items
The item must not have been intentionally damaged and must be in a reasonable condition upon return.
3. Refunds
Once we receive and inspect your returned item, your refund will be issued to your original payment method.
Please note:
Return shipping costs are the responsibility of the customer
We do not charge any restocking fees
4. Exchanges
Exchanges are also accepted within 30 days of delivery. If you would like to swap your item for a different one, please contact us in advance so we can organise the process quickly and smoothly.
5. How to Start a Return
To initiate a return or exchange:
Contact our customer support team by email
Provide your order number and the reason for your return
You will receive further instructions on how to send your item back
Please do not send any items back without contacting us first.
6. Damaged or Incorrect Items
If you have received a damaged, defective, or incorrect item, please contact us immediately with photos of the product. We will arrange a replacement or a full refund as quickly as possible at no cost to you.
7. Refund Processing Time
Once your return has been received and approved:
Refunds are typically processed within 5 to 10 business days
Processing time may vary depending on your bank or payment provider.
8. Undeliverable or Refused Packages
If an order is returned to us due to an incorrect address or refusal of delivery, additional shipping charges may apply for redelivery.
9. Contact Us
If you have any questions or concerns, our team is always here to help:
Kevaro.shop
Email: support@kevaro.shop
Phone: +44 7491678412
Address: 42 Melville St, Edinburgh, EH3 7HA, United Kingdom