Shipping policy
Overview
At Kevaro, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully to understand our delivery timeframes, processes, and coverage.
Shipping Destinations
We currently ship to addresses within the United Kingdom only. We do not ship internationally at this time.
Shipping Cost
We offer free shipping on all orders across the United Kingdom. No minimum order value is required. The shipping cost displayed at checkout will always be £0.00.
Order Processing and Handling Time
All orders are processed and prepared for dispatch within 1 to 2 business days of purchase. Business days are Monday to Friday, excluding UK public holidays.
Order Cut-Off Time
Our daily order cut-off time is 6:00 PM (GMT/BST). This means:
- Orders placed before 6:00 PM will begin processing the same business day
- Orders placed after 6:00 PM will begin processing the following business day
- Orders placed on weekends or UK public holidays will begin processing on the next available business day
Shipping Carrier
All orders from Kevaro are shipped via Royal Mail, one of the United Kingdom's most trusted and established postal services. Royal Mail delivers to every address across the United Kingdom, ensuring your order reaches you reliably and on time.
In exceptional circumstances, we may use an alternative carrier to ensure your order is delivered without unnecessary delay. You will be notified if this applies to your order.
Delivery Timeframe
Once your order has been dispatched from our London warehouse via Royal Mail, estimated delivery times are as follows:
- Standard delivery (all UK destinations): 5 to 7 business days
Total Estimated Delivery Time
Taking into account both handling and transit time, you can expect to receive your order within 6 to 9 business days from the date of purchase under normal circumstances.
Please note that delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, Royal Mail service levels, and circumstances beyond our control such as weather disruptions or peak postal periods.
Dispatch and Tracking
Orders are dispatched from our warehouse located in London, United Kingdom:
Flat 2, Anansi House, 53 Longstone Avenue, London, NW03BD
Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available depending on the Royal Mail service used for your order.
For any queries regarding your shipment, you can also contact Royal Mail directly at www.royalmail.com or call 03457 740 740.
UK Public Holidays
Orders are not processed or dispatched on UK public holidays. If your order is placed on or around a public holiday, please allow additional time for processing and delivery. Royal Mail services may also be affected during public holidays and peak periods such as Christmas.
Delivery Issues
Late Deliveries
If your order has not arrived within the estimated delivery window, please allow one to two additional business days before contacting us, as occasional delays can occur with Royal Mail services.
If your order remains undelivered beyond this period, please contact us at support@kevaro.shop and we will raise an investigation with Royal Mail on your behalf.
Lost or Missing Orders
If your order is confirmed as lost by Royal Mail, we will arrange a replacement or issue a full refund at no cost to you.
Incorrect Delivery Address
Please ensure your delivery address is entered correctly at checkout. Kevaro.shop cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your delivery address, please contact us immediately at support@kevaro.shop before your order is dispatched.
Failed Deliveries
If a Royal Mail delivery attempt is unsuccessful, they will leave a calling card with instructions on how to collect your parcel or rearrange delivery. If your order is subsequently returned to us, we will contact you to arrange redelivery. Additional shipping charges may apply in this case.
Contact Us
If you have any questions about your delivery or our Shipping Policy, please do not hesitate to get in touch:
Kevaro.shop
Email: support@kevaro.shop
Phone: +44 7491678412
Address: 42 Melville St, Edinburgh, EH3 7HA, United Kingdom